By Ben Walker
Customer feedback is increasing in volume thanks to increased access to the internet. Different communication channels mean more complex analysis requirements and product teams might find it hard to make sense of everything when feedback comes from everywhere, all at once. Gathering all this information is essential to identify pain points and other insights, but … Continued
By Ben Walker
Sales professionals spend hours (upon hours) perfecting their pitch, and this involves everything from researching the latest in the industry to reviewing past customer conversations – to see what went right and what didn’t. The thing is, who has the time to sit through hundreds of hours of sales pitches? If you’re busy trying to … Continued
By Ben Walker
Journalism is more than just writing articles day in and day out. No, journalism is about so much more: objectivity, integrity, accountability, transparency, and accuracy. And if you’re going to be great at your craft, you’ll want to be prepared and conduct your research in the most bulletproof way possible. Today, video and audio recordings … Continued
By Ben Walker
Getting your message across shouldn’t feel like shouting into a void. Although video content dominates social platforms, countless viewers still struggle with accessibility barriers, language gaps, and even those pesky moments when watching videos isn’t practical. That’s why video platforms like Vimeo have a feature that transcribes videos to text automatically. However, Vimeo suffers the … Continued
By Ben Walker
Most workplaces now use at least some form of digital connectivity; however, hosting effective virtual meetings on platforms like Google Meet, Microsoft Teams, or Zoom is still challenging for many organizations. And while hosting the meeting is one thing, remembering what was said – and preserving it is even more important. For those reasons, many … Continued
By Ben Walker
Speech recognition may rank among the most fascinating developments in history. Who’d ever thought that machines would come to learn our words? Although the technology is far from understanding our intent, it’s improving rapidly. Understandably, some industries, like law enforcement, are looking into implementing speech recognition in their daily process. And indeed, speech recognition may … Continued
By Ben Walker
Our police departments now face challenges that demand solutions beyond traditional law enforcement methods. For example, communities expect more transparency and stronger relationships with the officers who serve them. Officers need policing strategies like community policing to help them build trust and the appropriate partner, like reliable law enforcement transcription companies, to further enhance this … Continued
By Ben Walker
Too much paperwork and overwhelming data to manage are some of the most significant challenges police departments face today. The good thing is that technology can always keep up with modern problems. For instance, law enforcement records management systems (RMS) can help immensely by collecting every report, citation, warrant, record, or transcript from trusted law … Continued
By Ben Walker
The meaningful messages in your Facebook videos deserve to be heard. However—and here’s a taste of reality that most content creators ignore—most viewers (myself included) keep their phones on mute. Although it may not seem much of an issue, this viewing habit can challenge content creators trying to get their message across. And that’s where … Continued
By Ben Walker
Running a dental practice can feel like juggling chainsaws while walking on a floss. Dental professionals face mounting pressures from insurance companies, demanding patients, and endless documentation requirements that consume chair time. There are many ways to make a dental office more efficient—like using a professional, medical transcription company—but the problem is knowing how to … Continued
