Insurance

Transcription

Services

Insurance transcription is essential for a number of reasons in today’s world. Because fraud frequently occurs in and around the insurance industry, many insurance companies are now developing audio recordings and video recordings all of their phone calls, chats and interviews with customers. Understandable. As a result, the amount of litigation that involves insurance claims is also growing every year.

Thousands of insurance adjusters, underwriters and carriers across the United States are able to take advantage of our industry-leading, HIPAA-compliant, easy-to-use insurance transcription. With the securely encrypted online platform here at Ditto Transcripts, you can upload from your offices in seconds and have a 99% accurate insurance transcript back in hours or days depending on your needs.

Ditto Transcripts is the leading U.S.-based (Denver, Colo.) insurance transcription services company with an impeccable reputation. Thanks to our experienced, professional transcriptionists, our services will help your case move along and make sure you are covered every step of the way. We can certify your verbatim transcripts, which means they will be ready for legal professionals and insurance professionals to use in court, if necessary. No worries and no hassles as we’ve transcribed insurance claim files for courts coast to coast.

Our team of dedicated insurance transcriptionists have transcribed thousands of hours of phone calls, interviews and depositions involving insurance claims. We’ve been transcribing insurance-related audio and video since 2010. All of our human transcriptionists are background checked and vetted before we hire them. We also are 100% HIPAA and CJIS compliant and have strict confidentiality agreements in place with our employees.

We provide insurance claims transcription for:

  • Phone Call Recordings
  • Depositions
  • In-person Interviews
  • Summaries and Reports
  • Financial Summaries
  • And More

Our best-in-class insurance transcription service options include verbatim or cleaned-up verbatim. Verbatim transcripts will include every stutter, um, ah, cough and laugh. Cleaned-up verbatim will take out the false starts, ums, ahs and coughs. FYI, most legal proceedings will require a verbatim transcript. Cleaned-up will be much faster and easier to read, though.

Upload your audio or video files easily and securely on our HIPAA- and CJIS-compliant web platform and be on your way. You simply drag and drop your files right on your screen and we will confirm your turnaround time and whether you want verbatim or cleaned-up verbatim insurance transcription services.

Call us today at (720) 287-3710 or fill out our contact form and we will get back to you usually within minutes.

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The Role Transcription Services Play in Your Insurance Company

As transcription is one of the most prominent back office duties, using a reliable transcription service can do the following for your insurance company: 

  • Provide Reliable Data
  • Helps With Organization Among Claims Staff 
  • Translation of Languages 
  • Aids in Arbitration and Subrogation
  • Helps Detect Fraud 

Ditto Transcripts Offers Quality Transcription Services With No Compromises

Ditto Transcripts is the leading U.S.-based (Denver, Colo.) insurance transcription services company with an impeccable reputation. Thanks to our experienced, professional transcriptionists, our services will help your case move along and make sure you are covered every step of the way. We can certify your verbatim transcripts, which means they will be ready for legal professionals and insurance professionals to use in court, if necessary. No worries and no hassles as we’ve transcribed insurance claim files for courts coast to coast.

Our team of dedicated insurance transcriptionists have transcribed thousands of hours of phone calls, interviews and depositions involving insurance claims. We’ve been transcribing insurance-related audio and video since 2010. All of our human transcriptionists are background checked and vetted before we hire them. We also are 100% HIPAA and CJIS compliant and have strict confidentiality agreements in place with our employees.

Our Commitment to Quality and Reliability Includes:

100% US-based, native English-speaking transcriptionists 

This ensures the best accuracy of your transcript as native English speakers know the language (context, grammar, jargon and slang) better than a non-native English speaker can know. US-based transcription services follow compliance laws and security measures. Going after a transcription service abroad for a data breach can cost thousands of dollars. 

Strict observance of compliance measures to ensure data security 

We use secure and reputable online file management systems, 128-bit/256-bit encryption technology, and other security measures to prevent data breaches. 

The Ditto Quality Guarantee 

Your transcript is returned ready to use, with at least 99% accuracy. Every job we get goes through rigorous editing with our quality assurance team to achieve consistent accuracy levels. 

Caters to every kind of insurance 

Ditto has you covered if you want to expand your business to cover more insurance options. We handle all kinds of insurance and transcription services, and we’re well-versed in applicable laws and regulations.

An established name in the business 

We’ve offered our services since 2010 and have spent countless hours perfecting our process. 

Provide personalized service 

Open communication is important to us. We listen to your needs and preferences and pair you with the best transcriptionist for your specific requirements. 

Keeping Up With Insurance Compliance Laws

The NAIC Model Law is one of the most robust legal frameworks insurance companies can follow for data protection. The security program requires the following: 

  • Risk assessment: This proactive test considers possible threats to security information systems and the potential damage these threats can cause. Are your policies good enough to safeguard against them in the event of a security breach?
  • Risk management: Your information security program must be designed to mitigate the identified risks. Implementing the proper security measures, periodically reevaluating, and training staff on cybersecurity awareness are all ways to manage cybersecurity. 
  • Oversight by board directors: The information security program should include an annual review of the program’s strengths and weaknesses. 
  • Oversight of third-party providers: Third parties, including a transcription service, must follow strict rules (email encryption, firewall, etc.) when handling your company’s PHI. 
  • Program adjustments: Program adjustments must be made in case of improved technology threats or better technology submerges. 
  • Incident response plan: A written response plan needs to be in place that details an actionable response and recovery plan in the event of a cyber attack. 
  • Annual certification of compliance: Insurance companies should submit a written statement certifying their compliance with their state’s insurance commissioners’ above security requirements. 

One of the important rules mentioned above is the oversight of third-party providers. Whenever your insurance company outsources anything containing PHI, it’s crucial to ensure the service is handling your data with care. 

Transcription services companies deal with a lot of Protected Health Information. It’s not only in the insurance industry — PHI from medical clinics and physicians, court cases, and police victim statements. When you choose a reliable, US-based transcription service, compliance is always a priority. 

Don’t take any risks with your data security. It’s essential to ask your potential insurance transcription provider what safety measures they take to protect your data. 

Our Security Measures:

  • All computers, even off-site, are equipped with file encryption software, firewall protection, password protection, secure online platforms, daily virus definition, and Windows updates. 
  • 24/7 on-site security services to prevent theft and vandalism on files. 
  • Each computer has floppy disks and external hard drives disabled. 
  • All staff undergoes a criminal background check before getting hired. 
  • Checks are set up on a random basis. 
  • Computers are backed up monthly and stored in password-protected lockers. 
  • All employees signed a non-disclosure and confidentiality agreement.
  • Secure administrative procedures are in place to guard integrity, client confidentiality, and document availability. 
  • Regular staff training on privacy, security, and confidentiality. 

Ready for easier, more accurate transcription?

Ask us anything about transcriptions.
Accuracy. Turnaround times. Delivery. Anything.