Secure EMS and 911 Emergency Communications 

Transcription Services

Emergency medical services and 9-1-1 calls save countless lives in the US. Paramedics and EMS technicians work around the clock, battling through traffic and exhaustion to make sure that every emergency call is answered. 911 call centers are open 24/7 to take any request for help at any time. Anything can happen during an EMS or 911 call, so proper documentation is crucial. Recordings of emergency communications are important not only for police departments and officers and investigators but also for insurance companies and other involved parties. 

Outsource your EMS and 911 service transcription needs and save on costs

We don’t want our emergency medical service personnel taking on more paperwork, and incorporating an in-house transcription team is costly, time-consuming, and, frankly, unnecessary. Vacation leave, paying overtime, and deep budget cuts can take away much-needed resources better allocated to medical services and more law enforcement officer personnel. 

Ditto offers accurate emergency and law enforcement transcription solutions with fast turnaround times. We’ll help your agency with your workload, improve your efficiency, and ensure that all transcripts are seen to completion and are professionally produced with 99% accuracy. 

Why choose humans to transcribe recorded EMS and 911 emergency calls?

Even the most advanced automated dictation software can’t hold a candle to expert human transcriptionists. You will need to spend a lot of time correcting little inaccuracies in A.I. transcriptions on things specialized transcription experts like ours won’t miss. Understanding different dialects, accents, pronunciations, and tone are fully understood by our human transcribers. Loud background noises, multiple speakers, bad audio quality, and many other factors can negatively affect automated transcription.

And machines can’t certify transcripts — which is a great metric for any company’s integrity and accountability. We stand behind our work; everything we do is to meet client requirements and oversight compliance. So why roll the dice on AI’s notoriously inconsistent accuracy when Ditto is a safe and reliable choice? Our transcripts are always accurately and securely prepared and delivered.

Quick Turnaround Times for All Law Enforcement Departments 

Eliminate downtimes in your workflow. Once your files of any format are uploaded to our secure server, we’ll get your transcripts ready typically in 3-5 business days, or less, depending on your agency’s turnaround time requirements. Completed projects can be uploaded in different file types or sent as professionally prepared hard copies, per your request. Completion times may differ. For instance, longer audio and video files or bulk transcription orders may take up to two weeks.

Secure Transcription Through Our Data Centers

Ditto is a CJIS and HIPAA-compliant transcription provider. We adhere to strict security requirements and prioritize privacy and confidentiality in all our processes. Data transfers and delivery on our online platform are protected by high-quality security measures, including:

  • High Security and Full Surveillance Recordings in All Facilities
  • Rigorous Staff Training with Extensive Background Checks
  • Detailed Reporting and Tracking 
  • Individually Defined User Access Levels
  • Multi-Factor Authentication and Encryption
  • Individual User Names, Passwords, and PINs 
  • Scaled Network Redundancy
  • Virtual Private Network (VPN) Integration
  • Dedicated Data Centers
  • SSL 256-bit Encryption

Ditto Offers Affordable Prices, No Long-Term Contracts, and Pay-as-You-Go Options

You don’t need to make long-term commitments just yet. Ditto offers a free trial and pay-as-you-go options. Our services start at $1.50 per audio minute. For same-day service, please contact us first, as there are factors to be considered before pricing your project.

Ditto has the right to increase our rates at any time without prior obligation due to poor audio files, verbatim projects, and more. Audio difficulties may be construed as poor quality, in-and-out fading, low-speaking voices, muffled background noises, speakers from long distances, etc.

Or take us for a test drive. Give us an assignment, and we’ll show you how law enforcement transcription should be done. We’ve got a long track record of excellence, and we have the references to prove it. 

We cover secure law enforcement transcription services of any type for emergency service personnel, officers, and investigators.

Ditto transcribes:

  • Wiretaps
  • Recorded statements
  • Fire and patrol reports
  • Dispatch calls
  • Criminal surveillance footage
  • Audio Interviews
  • Dictated police reports
  • Disciplinary hearings
  • Public Safety Announcements
  • Memorandum meetings
  • Department meetings
  • And more.

For law enforcement agencies, Ditto Transcripts delivers:

  • 99% accuracy for all emergency services transcription services – guaranteed
  • 100% on time with electronic file delivery in 3-5 business days, or less, if needed
  • 50% more affordable than standard internal hourly rates
  • Capable of transcribing bodycam footage
  • Customized, print-ready format for your DA and certified for court use
  • Highly trained U.S.-based transcriptionists are CJIS-compliant and have clear criminal backgrounds
  • Spanish translation and transcription for interviews, statements, jail, and 911 calls
  • Upfront transparent per-minute rates
  • Unprecedented customer service levels
  • Toll-free telephone dictation, telephone support, and a free iPhone app
  • Unlimited customer support services
  • No long-term contract required

Professional Transcription Services for Law Enforcement Agencies

  • Police Departments (Loveland PD, Colorado Springs PD, Indianapolis PD)
  • Sheriff’s Offices (Jefferson County)
  • Federal Agencies (FBI, DEA, National Parks)
  • State Patrol and Police (Washington State Patrol, Colorado State Patrol, and (Arkansas State Police)
  • Private Security Firms
  • Detective Agencies
  • Forensic Labs

Let us become an extension of your agency. We can assist in processing whatever volume of work you need help with. From a single internal investigations matter, to overflow assistance when your police department or sheriff’s office is too busy to keep up, we can help ease the officers’ or your investigator’s daily workload. Our policy is to follow protocols and procedures to the letter. Whatever you need, whenever you need it.

Our clients are our top priority — and we always deliver on our promises. 

Bringing transcription services in-house is obscene. It leads to burnout. And burnout becomes turnover. And turnover becomes hiring new people. It’s grueling. It’s pricey. We don’t want EMS personnel spending time sitting in front of a computer, listening to repeated playbacks of their calls. Leave EMS and 911 Emergency Communications transcription to the pros. 

Try Ditto today.

Let’s get started. You can reach us at (720) 287-3710. We’re open between 8 a.m. and 5 p.m. (MST) Monday through Friday.

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