Call

Phone calls and conference calls are the bread and butter of many businesses. Through these calls service providers and clients can discuss contracts, solve problems, and even close deals remotely, saving both parties time and money.

And as convenient as phone calls may be, they are usually done one-on-one, so relaying accurate details of the conversation to others can be challenging. This is especially true if you have business partners, colleagues, or shareholders who need to know what was discussed in detail and how a particular decision was made.

This is where call transcription comes in handy. With a written version of your customer conversations, you can easily create and share company-wide memos, minutes of meetings, and reports with other members of the organization to get everyone in the loop.

If you’re looking for reliable general transcription services, look no further than Ditto Transcripts. Our company can produce high-quality transcriptions of your audio files and video files at the lowest prices, so you can focus on the aspects of your business that matter most to you.

Benefits of Call Transcription

Converting audio recordings of your calls or Zoom meetings into readable text can help you turn these exchanges into actionable insights.

Here are several more reasons why having accurate transcriptions of your calls is beneficial to your business.

Expedite data analysis

Call recordings are extremely helpful, but they will take a ton of time to analyze yourself manually. With audio transcriptions, you can review and evaluate your calls in a fraction of the time. You can quickly reference specific highlights, important keywords, and memorable quotes. No need for replays or frantic note-taking when everything you need to know is in a searchable document.

Enhance customer experience

If your company records customer calls, audio transcripts can provide you with a text-based history of conversations. With a readable document, you can better assess your market’s needs, determine ways to improve customer service, and identify potential business problems. This also helps supervisors monitor the quality of agents’ calls more efficiently.

Also, if a customer needs to call a different agent about the same or similar issue, a transcript can help any team member get up to speed with what transpired on previous calls. This way, callers don’t need to repeat themselves, and the issue is resolved faster, further increasing customer satisfaction.

Improve new-hire training

If you supplement call recordings with accurate voice transcription, your customer support agents in training can review these materials so they can analyze customer interactions, tackle complicated questions from customers, and be better equipped to handle different situations from real-world examples. A transcript can provide concrete information on what good calls and bad calls look like and allow trainees to learn better and faster.

Identify strengths and weaknesses

Evaluating your phone skills is best done by relistening to the call with a transcript on hand. Reading call transcriptions helps you spot good practices and any opportunities for improvement. This also applies to customer support specialists looking to improve their customer service skills.

Ease legal concerns

Although providing call transcriptions and/or recordings in legal situations is uncommon, it’s always better to be prepared. By having both a recording and transcript of your phone calls, you’ll have evidence of what was said during a call so you can protect your business.

On that note, it’s important to consider the legality of call transcription in your state or local jurisdiction. Some require informed consent by all parties in a conversation before you can record and transcribe calls, so make sure to read up on your state’s laws about call recording.

Increase workplace accessibility

A written transcript of your calls allows your conversations to be available to everyone, including teammates and employees who are deaf or hard of hearing. This increases staff engagement and empowers them to contribute ideas.

Improve market research

Access to verbatim transcripts of focus groups and consumer interviews helps researchers perform market research more efficiently. These documents help drive critical business decisions, so they must be accurate and complete.