Phone calls and conference calls are the bread and butter of many businesses. Through these calls service providers and clients can discuss contracts, solve problems, and even close deals remotely, saving both parties time and money.
And as convenient as phone calls may be, they are usually done one-on-one, so relaying accurate details of the conversation to others can be challenging. This is especially true if you have business partners, colleagues, or shareholders who need to know what was discussed in detail and how a particular decision was made.
This is where call transcription comes in handy. With a written version of your customer conversations, you can easily create and share company-wide memos, minutes of meetings, and reports with other members of the organization to get everyone in the loop.
If you’re looking for reliable general transcription services, look no further than Ditto Transcripts. Our company can produce high-quality transcriptions of your audio files and video files at the lowest prices, so you can focus on the aspects of your business that matter most to you.
Benefits of Call Transcription
Converting audio recordings of your calls or Zoom meetings into readable text can help you turn these exchanges into actionable insights.
Here are several more reasons why having accurate transcriptions of your calls is beneficial to your business.
Expedite data analysis
Call recordings are extremely helpful, but they will take a ton of time to analyze yourself manually. With audio transcriptions, you can review and evaluate your calls in a fraction of the time. You can quickly reference specific highlights, important keywords, and memorable quotes. No need for replays or frantic note-taking when everything you need to know is in a searchable document.
Enhance customer experience
If your company records customer calls, audio transcripts can provide you with a text-based history of conversations. With a readable document, you can better assess your market’s needs, determine ways to improve customer service, and identify potential business problems. This also helps supervisors monitor the quality of agents’ calls more efficiently.
Also, if a customer needs to call a different agent about the same or similar issue, a transcript can help any team member get up to speed with what transpired on previous calls. This way, callers don’t need to repeat themselves, and the issue is resolved faster, further increasing customer satisfaction.
Improve new-hire training
If you supplement call recordings with accurate voice transcription, your customer support agents in training can review these materials so they can analyze customer interactions, tackle complicated questions from customers, and be better equipped to handle different situations from real-world examples. A transcript can provide concrete information on what good calls and bad calls look like and allow trainees to learn better and faster.
Identify strengths and weaknesses
Evaluating your phone skills is best done by relistening to the call with a transcript on hand. Reading call transcriptions helps you spot good practices and any opportunities for improvement. This also applies to customer support specialists looking to improve their customer service skills.
Ease legal concerns
Although providing call transcriptions and/or recordings in legal situations is uncommon, it’s always better to be prepared. By having both a recording and transcript of your phone calls, you’ll have evidence of what was said during a call so you can protect your business.
On that note, it’s important to consider the legality of call transcription in your state or local jurisdiction. Some require informed consent by all parties in a conversation before you can record and transcribe calls, so make sure to read up on your state’s laws about call recording.
Increase workplace accessibility
A written transcript of your calls allows your conversations to be available to everyone, including teammates and employees who are deaf or hard of hearing. This increases staff engagement and empowers them to contribute ideas.
Improve market research
Access to verbatim transcripts of focus groups and consumer interviews helps researchers perform market research more efficiently. These documents help drive critical business decisions, so they must be accurate and complete.
Why You Should Outsource Call Transcription
Should you try to do your transcriptions manually or outsource to a phone call transcription services provider? If you’re pressed for time and looking to save resources, letting our professionals at Ditto Transcripts do the work is highly recommended.
Non-professional transcribers take significantly longer to complete a transcription project than professionals who know the process inside out. Delegating the task to experts will help you focus on activities you would likely be more productive in.
Additionally, transcripts are beneficial only if they are flawless. You’re in luck, because our company offers consistent and accurate human transcription services done by college educated human transcribers based in the US.
Another reason why outsourcing is advisable is that it allows companies that take a high volume of calls to transcribe thousands of audio minutes. If you partner with a trusted audio transcription services provider like us, tackling a large volume of transcription work is made easy.
Our Reliable Call Transcription Services Feature:
- Unmatched accuracy rate: We guarantee 99.9% transcription accuracy for all audio transcripts—even for difficult calls.
- Human-powered transcription services: While technology has undoubtedly brought us a long way, our company does not use artificial intelligence transcription software or automatic transcriptions—we believe that human-powered transcriptions are still superior.
- Customized transcript format: We process your transcripts according to your exact specifications. Need speaker identification, time stamps, or closed captioning? We got you covered.
- Rapid turnaround times: Our professional transcriptionists can deliver your completed call transcripts in as little as four hours for rush requests.
- Competitive rates: Our call transcription pricing starts at $1.50 per audio minute. We offer affordable services that won’t break the bank, and at the same time, we always strive to deliver high-quality transcripts.
- Data confidentiality: Our transcribers sign non-disclosure and confidentiality agreements before working with us. Before onboarding, they also undergo extensive screening, testing, and criminal background checks. Your information is safe with us.
Ditto Transcripts Provides Professional, Accurate Transcription Services
We’ve been leading the industry since 2010, providing accurate call transcription services to clients in our home state of Colorado and states coast to coast.
Human transcribers process each audio file, so we can always guarantee superior-quality transcription and industry-leading turnaround times. Our transcriptionists are also trained in many different industries, so they can handle any jargon and specialized terms thrown at them.
Skip the headache and send us your call recordings for transcription. Our experienced transcribers will help you save time by delivering accurate transcripts within your established deadline.
Curious? Call us for more information, and we will be happy to answer any questions you may have about our affordable call transcription services. You can call us at (720) 287-3710. We are open from 8 a.m. to 5 p.m. Mountain Time (Denver Colorado).
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Great service, company, and work! We have been using this company for years to get transcriptions done for research projects. They always provide competitive rates, super quick responses, and amazing turnaround times. They are a pleasure to work with, and I refer everyone to them when they are looking for transcription services.
Great job: fast turnaround, incredibly accurate,
Ditto Transcripts is transparent about how they operate and can show proof about every claim they make like insurance, security, and compliance. And my investigators were able to be out in the field instead of typing interview transcripts all day.
Great work! The best transcription!!! Prompt and accurate transcription.
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