Call Transcription Services

What Are Call Transcription Services?

Phone calls and conference calls are the bread and butter of many businesses. Through these calls, service providers and clients can discuss contracts, solve problems, and even close deals remotely, saving both parties time and money. As convenient as phone calls may be, they are usually one-on-one, so relaying accurate details of the conversation to others can be challenging. With a written version of your customer conversations, you can easily create and share company-wide memos, meeting minutes, and reports with other members of the organization to keep everyone in the loop. So, if you’re looking for reliable general transcription services, look no further than Ditto Transcripts.

Our company can produce high-quality transcriptions of your audio and video files at the lowest prices, allowing you to focus on the aspects of your business that matter most to you.

Benefits of Enlisting A Call Transcription Service Provider

Converting audio recordings of your calls or Zoom meetings into readable text can help you turn these exchanges into actionable insights.

Here are several more reasons why accurate transcriptions of your calls benefit your business.

Expedite Data Analysis

Call recordings are extremely helpful, but they will take a ton of time to analyze yourself manually. Imagine listening to dozens of hours of sales calls to figure out purchase patterns. Ugh.

Now, imagine having an expert transcribe those same sales calls and make the transcripts available for data analysis. With audio transcriptions, you can review and evaluate your calls in a fraction of the time. You can quickly reference specific highlights, important keywords, and memorable quotes. No need for replays or frantic note-taking when everything you need to know is in a searchable document.

Enhance Customer Experience

If your company records customer calls, audio transcripts can provide you with a text-based history of conversations. With call transcriptions, you can better assess your market’s needs, determine ways to improve customer service, and identify potential business problems. This also helps supervisors monitor the quality of agents’ calls more efficiently.

Also, if a customer needs to call a different agent about the same or similar issue, a transcript can help any team member get up to speed with what transpired on previous calls. This way, callers don’t need to repeat themselves, and the issue is resolved faster, further increasing customer satisfaction.

Improve New-hire Training

Phone call transcription services can work wonders for training purposes.

If you supplement call recordings with accurate voice transcription, your customer support agents in training can review these materials so they can analyze customer interactions, tackle complicated customer questions, and be better equipped to handle different situations from real-world examples. A transcript can provide concrete information on good and bad calls and allow trainees to learn better and faster.

Identify Strengths and Weaknesses

Evaluating your phone skills is best done by listening to the call with a transcript. Reading call transcriptions helps you spot good practices and any opportunities for improvement. This also applies to customer support specialists looking to improve their customer service skills.

Ease Legal Concerns

Although providing call transcriptions and/or recordings in legal situations is uncommon, it’s always better to be prepared. By having both a recording and transcript of your phone calls, you’ll have evidence of what was said during a call so you can protect your business.

On that note, it’s important to consider the legality of call transcription in your state or local jurisdiction. Some require informed consent by all parties in a conversation before you can record and transcribe calls, so read up on your state’s laws about call recording.

Increase Workplace Accessibility

Let’s face it: not everyone can make it to conference calls, even with the best effort. Absentees miss important information, and sure, the ones on the call can tell them what was discussed or read meeting minutes, but this removes much of the context surrounding the discussion.

Enlisting professional conference call transcription services like Ditto solves that problem. A written transcript of your calls allows your conversations to be available to everyone, including teammates and employees who are deaf or hard of hearing. This increases staff engagement and empowers them to contribute ideas.

Improve Market Research

Access to verbatim transcripts of focus groups and consumer interviews helps researchers perform market research more efficiently. These documents help drive critical business decisions, so they must be accurate and complete.

Affordable Call Transcription Rates

Ditto’s professional call transcription service comes at affordable rates that meet different business requirements. We also don’t do contracts or minimum job orders—our pay-as-you-go option allows you to pay for what you need and nothing more.

Our Reliable Call Transcription Services Feature:

• Unmatched accuracy rate: We guarantee 99.9% transcription accuracy for all audio transcripts—even for difficult calls.
• Human-powered transcription services: While technology has undoubtedly brought us a long way, our company does not use artificial intelligence transcription software or automatic transcriptions—we believe that human-powered transcriptions are still superior.
• Customized transcript format: We process your transcripts according to your exact specifications. Need speaker identification, time stamps, or closed captioning? We’ve got you covered.
• Rapid turnaround times: For rush requests, our professional transcriptionists can deliver your completed call transcripts in as little as four hours.
• Competitive rates: Our call transcription pricing starts at $1.50 per audio minute. We offer affordable services that won’t break the bank while always striving to deliver high-quality transcripts.
• Data confidentiality: Our transcribers sign non-disclosure and confidentiality agreements before working with us. Before onboarding, they also undergo extensive screening, testing, and criminal background checks. Your information is safe with us.

Ditto Transcripts Provides Professional, Accurate Transcription Services

We’ve been leading the industry since 2010, providing accurate call transcription services to clients in our home state of Colorado and states coast to coast.

Human transcribers process each audio file, so we can always guarantee superior-quality transcription and industry-leading turnaround times. Our transcriptionists are also trained in many different industries, so they can handle any jargon and specialized terms.

Skip the headache and send us your call recordings for transcription. Our experienced transcribers will help you save time by delivering accurate transcripts within your established deadline.

Curious? Call us for more information, and we will be happy to answer any questions you may have about our affordable call transcription services. You can call us at (720) 287-3710. We are open from 8 a.m. to 5 p.m. Mountain Time (Denver Colorado).

Satisfied transcription service seekers 101. (Not a real course, just real clients).

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