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The Easy Way To Transcribe Customer Feedback

By Ben Walker

Customer feedback is increasing in volume thanks to increased access to the internet. Different communication channels mean more complex analysis requirements and product teams might find it hard to make sense of everything when feedback comes from everywhere, all at once. Gathering all this information is essential to identify pain points and other insights, but … Continued

The Benefits Of Call Center Transcription

By Ben Walker

Wondering about the benefits of call center transcription? Customer service is an integral part of business, and maintaining contact centers is essential to maintaining good customer service. Despite the many non-voice channels available to customers, many prefer to get on the phone and call to get their questions addressed. These calls are also recorded for … Continued