Category: Business

Customer service is the cornerstone of success in the auto sector. To build lasting bonds with customers, businesses must give their best shot across all contact points to make each experience feel personal and seamless. Thankfully, business transcripts can help make this possible as they open up more avenues for improving customer service in the … Continued

It’s not always blue skies and tailwinds when an airline deals with customer service. Long lines, delayed flights, missing baggage, dogs left at the airport, employee communication mistakes, and so on can frustrate passengers as they can cause trouble in the operation. Luckily, business transcripts can give airlines a peek into what customers expect, opening … Continued

Excellent customer service is essential in keeping clients happy and goes a long way in building lasting business relationships. However, logistics providers often face various hurdles—supply chain disruption or miscommunication—that make maintaining and improving customer service in logistics operations challenging. Fortunately, business transcription services like Ditto Transcripts can help lighten the load.  In this article, … Continued

Standing out from the pack in the retail world boils down to hitting home runs in customer service. Shoppers are getting harder and harder to please, and stores must stay light on their feet or keep improving customer service to gain a greater advantage. Some businesses are even pulling out all the tricks, like modern … Continued

Customer service is the cornerstone of every successful business, and contact centers are often the first line of defense. Contact centers face several challenges, such as customers being stuck on hold, phone calls passed around without resolution, agents not quite hitting their stride, and a one-size-fits-all approach that doesn’t always work. That’s where business transcripts … Continued