By Ben Walker
Technology has changed business communication in no uncertain terms. Fax machines, Rolodexes of the 1970s, and CRT monitors are now treated like outdated paperweights. Now, everyone is but a message or phone call away all while conferences are conducted over the internet. Keeping track of what was said is why reputable business transcription companies are … Continued
By Ben Walker
Transcribing virtual meetings or conferences, in general, can be challenging for businesses trying to maintain strong communication, let alone transcribing hybrid meetings. Tackling technical discussions or multiple voices is no easy feat. It takes skills, patience, and the right equipment. Fortunately, there is a solution for every challenge in transcribing hybrid meetings, and getting the … Continued
By Ben Walker
Businesses looking to excel in customer service must exert their maximum efforts to meet today’s high standards and expectations. Happy customers mean enhanced loyalty and a healthier bottom line. However, it’s not as easy as setting up call centers, having pre-recorded voice lines, and calling it a day. Businesses must constantly look for ways to … Continued
By Ben Walker
Customer service is the cornerstone of success in the auto sector. To build lasting bonds with customers, businesses must give their best shot across all contact points to make each experience feel personal and seamless. Thankfully, business transcripts can help make this possible as they open up more avenues for improving customer service in the … Continued
By Ben Walker
It’s not always blue skies and tailwinds when an airline deals with customer service. Long lines, delayed flights, missing baggage, dogs left at the airport, employee communication mistakes, and so on can frustrate passengers as they can cause trouble in the operation. Luckily, business transcripts can give airlines a peek into what customers expect, opening … Continued
By Ben Walker
Excellent customer service is essential in keeping clients happy and goes a long way in building lasting business relationships. However, logistics providers often face various hurdles—supply chain disruption or miscommunication—that make maintaining and improving customer service in logistics operations challenging. Fortunately, business transcription services like Ditto Transcripts can help lighten the load. In this article, … Continued
By Ben Walker
Standing out from the pack in the retail world boils down to hitting home runs in customer service. Shoppers are getting harder and harder to please, and stores must stay light on their feet or keep improving customer service to gain a greater advantage. Some businesses are even pulling out all the tricks, like modern … Continued
By Ben Walker
Customer service is the cornerstone of every successful business, and contact centers are often the first line of defense. Contact centers face several challenges, such as customers being stuck on hold, phone calls passed around without resolution, agents not quite hitting their stride, and a one-size-fits-all approach that doesn’t always work. That’s where business transcripts … Continued
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